Last verified: 2026-05-19
Accept a staff invitation
Join an organization as a staff member using the email invitation link.
Route
/invite/{token} — Staff Invitation
Prerequisites
- Valid invitation email from your organization's admin
- Invitation not expired (valid for 7 days after send)
Steps
- Open the invitation link from your email.
- Review organization name, role, and assigned locations on the Staff Invitation screen.
- Choose one path:
- Sign In & Accept Invitation — you already have an account; enter password.
- Create Account & Accept Invitation — enter first name, last name, password, confirm password.
- After success, you are redirected to
/staff. - Read Understand staff permissions if menus look incomplete.
Verify it worked
- You land on the staff dashboard without errors.
- Assigned locations appear in the invitation summary before accept.
Common issues
| Symptom | Likely cause | What to do |
|---|---|---|
| Invalid invitation token | Bad or used link | Request new invite from admin |
| Invitation has expired | Older than 7 days | Admin resends from Staff Invitations |
| Wrong account email | Signed in as different user | Sign out; use invited email |
